Shipping policy

SHIPPING POLICY

Last Updated: July 11, 2026

Thank you for shopping at Pawveylo.

This Shipping Policy applies to purchases made through pawveylo.com.

Pawveylo operates using a dropshipping fulfillment model. Products may be shipped directly by third-party suppliers and fulfillment partners, including CJdropshipping and other approved logistics providers.

Products may ship from warehouses located in the United States, China, India, or another country.

1. Shipping Destinations

Pawveylo primarily ships to valid addresses within the United States.

Shipping availability may be limited for:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. territories

  • PO Boxes

  • APO and FPO addresses

  • Military addresses

  • Remote locations

  • Carrier-restricted locations

If no available shipping method can deliver to the address provided, Pawveylo may cancel the affected order and issue a refund.

2. Order Processing Time

Orders are generally processed within 1–5 business days after successful payment confirmation.

Processing may include:

  • Payment verification

  • Fraud screening

  • Supplier confirmation

  • Product sourcing

  • Quality inspection where available

  • Packaging

  • Shipping-label preparation

  • Carrier handover

Business days do not normally include Saturdays, Sundays, or public holidays observed by the supplier, warehouse, shipping carrier, or destination country.

Some customized, personalized, pre-order, or high-demand products may require additional processing time.

3. Estimated Delivery Time

Estimated delivery times depend on:

  • Product location

  • Supplier processing time

  • Selected shipping method

  • Customer location

  • Customs clearance

  • Local carrier performance

For most United States orders:

  • Processing time: 1–5 business days

  • Standard transit time after dispatch: approximately 7–20 business days

  • Economy or remote-area transit: approximately 15–30 business days

  • Estimated total delivery time: approximately 8–25 business days for most standard orders

These timeframes are estimates and are not guaranteed delivery dates.

The delivery estimate shown on the product page, cart, checkout, or order confirmation for a specific order takes priority over the general estimates in this policy.

4. United States Warehouse Products

Some products may be available from a United States warehouse.

United States warehouse orders may arrive faster than internationally fulfilled products.

Warehouse availability is not guaranteed. A product may be fulfilled internationally when:

  • The United States warehouse is out of stock.

  • A specific variant is unavailable locally.

  • Inventory information changes.

  • The supplier reallocates inventory.

  • The order contains products from multiple warehouses.

5. Seasonal and Peak-Period Shipping

Pawveylo sells year-round, seasonal, holiday, trending, and promotional products.

Processing and delivery may take longer during:

  • Black Friday

  • Cyber Monday

  • Thanksgiving

  • Christmas

  • New Year

  • Valentine’s Day

  • Easter

  • Independence Day

  • Major promotional events

  • Severe winter or summer weather

  • Supplier holidays

  • High-demand product launches

  • Customs backlogs

Customers should place seasonal, holiday, and gift orders as early as possible.

6. Tracking Information

When tracking becomes available, Pawveylo will send a shipping confirmation to the email address provided during checkout.

Tracking may require 3–7 business days after dispatch to display meaningful movement.

International packages may receive a second or updated tracking number after entering the United States or being transferred to a local delivery carrier.

Temporary tracking inactivity does not necessarily mean the package has been lost.

7. Multiple Packages

Products in the same order may be fulfilled by different suppliers or warehouses.

As a result:

  • Products may arrive in separate packages.

  • Each package may have a different tracking number.

  • Packages may arrive on different dates.

  • One item may arrive while another remains in transit.

  • Packaging may differ between items.

Customers will not be charged additional shipping solely because Pawveylo divides an order into multiple packages unless otherwise disclosed before payment.

8. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Free-shipping offers may be subject to:

  • Minimum purchase requirements

  • Product exclusions

  • Location restrictions

  • Promotional periods

  • Selected shipping methods

  • Other conditions shown during checkout

Original shipping charges are generally non-refundable after shipment, except where required by law or where the shipment failed because of an error attributable to Pawveylo.

9. Customs, Import Duties, and Taxes

International shipments may be reviewed by U.S. Customs and Border Protection or another government authority.

Depending on the product, declared value, origin, destination, and current rules, an order may be subject to:

  • Import duties

  • Taxes

  • Customs fees

  • Brokerage fees

  • Carrier handling charges

Any charges collected by Pawveylo will be shown during checkout.

Charges not collected during checkout may be assessed separately by a government authority or shipping carrier and may be the customer’s responsibility where permitted by law.

Pawveylo does not control customs assessments or customs-processing times.

10. Address Requirements

Customers must provide a complete and accurate delivery address, including:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Valid telephone number

  • Valid email address

Customers should review their shipping information carefully before completing checkout.

Address changes are not guaranteed after processing begins.

11. Incorrect or Incomplete Address

Pawveylo is not responsible for delivery delays, failed delivery, or package loss caused by incorrect or incomplete information submitted by the customer.

Examples include:

  • Incorrect street address

  • Missing apartment, suite, or unit number

  • Incorrect ZIP code

  • Incorrect recipient name

  • Invalid telephone number

  • Customer relocation

  • Inaccessible property

  • Failure to respond to carrier communications

Additional shipping charges may apply when a package must be resent because of an address error.

12. Undeliverable, Refused, or Unclaimed Packages

A package may be returned, abandoned, or destroyed when:

  • The delivery address is incorrect.

  • The customer refuses delivery.

  • The recipient is unavailable.

  • The package is not collected.

  • The carrier cannot access the location.

  • Required import charges remain unpaid.

  • The customer does not respond to the carrier.

If the package is successfully returned and can be recovered, Pawveylo will review available refund or reshipment options.

Shipping, return, customs, and handling costs may be deducted where legally permitted when the delivery failure was not caused by Pawveylo.

13. Shipping Delays

Delivery may be delayed because of:

  • Customs inspection

  • Severe weather

  • Carrier congestion

  • Flight cancellations

  • Transportation interruptions

  • Supplier delays

  • Incorrect addresses

  • Holiday demand

  • Remote delivery locations

  • Government restrictions

  • Events outside Pawveylo’s reasonable control

If Pawveylo cannot ship an order within the timeframe promised at purchase, the customer may be offered:

  • A revised shipping estimate

  • An option to accept the delay

  • An option to cancel the unshipped order

  • A refund for the canceled, unshipped order

Once a shipment has been transferred to the carrier, delivery timing may be outside Pawveylo’s direct control.

14. Lost Packages

Contact support@pawveylo.com when:

  • The maximum estimated delivery period has passed; or

  • Tracking has not shown delivery within 45 calendar days after shipment to the United States; or

  • The carrier confirms that the shipment is lost

Include:

  • Customer name

  • Order number

  • Tracking number

  • Delivery address

  • Any information received from the carrier

Pawveylo will investigate the shipment with the fulfillment partner and shipping carrier.

When a shipment is confirmed lost before delivery, Pawveylo may provide a replacement or refund.

15. Packages Marked Delivered

When tracking shows delivered but the package cannot be found, customers should:

  1. Check the mailbox, porch, garage, entrance, parcel locker, side door, and nearby areas.

  2. Ask household members and neighbors.

  3. Contact building reception or property management.

  4. Allow up to 48 hours for possible early carrier scanning.

  5. Contact the local shipping carrier.

  6. Request a carrier investigation or non-delivery confirmation.

Contact Pawveylo with the carrier case number and available evidence.

Pawveylo is not automatically responsible for theft or loss occurring after confirmed delivery to the address submitted during checkout.

16. Damaged Packages

Report damaged shipments preferably within 7 calendar days after delivery.

Email support@pawveylo.com with:

  • Order number

  • Photograph of the shipping label

  • Photographs of the outer package

  • Photographs or video of the damaged product

  • Photographs of all items and components received

Customers should keep the product and packaging until Pawveylo completes its review.

17. Order Changes and Cancellations

Cancellation or address-change requests should be submitted within 12 hours after ordering.

Requests are not guaranteed after fulfillment begins.

Orders generally cannot be canceled or redirected after they have been shipped.

18. Events Outside Our Control

Pawveylo is not responsible for delays caused by events outside its reasonable control, including:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Government action

  • Customs restrictions

  • Public-health emergencies

  • Labor strikes

  • Carrier interruptions

  • Transportation shutdowns

  • Supplier closures

  • Power or communication failures

  • Cybersecurity incidents

Pawveylo will make reasonable efforts to communicate material delays and provide any options required by applicable law.

19. Contact Information

For shipping or delivery questions:

Pawveylo
Email: support@pawveylo.com
Website: pawveylo.com